If community members aren't receiving email, there are a few things you can do to check:
- Is it in Community the 'Email' menu a sender name and e-mail address have been set in the type 'Forgot password'?
- Do you use your own domain for the sender address? make sure it SPF record set state. If you do not use this, there is a greater chance that e-mails in get to the spam.
- In the Community 'Profiles' menu you can check the status of the community member see. Does the community member have status 'Pending'? Then the community member must first go through and complete the enrollment questionnaire. As soon If successful, a password can be created.
Have you checked the above points but can't figure it out? Contact at support@crowdtech.com or your contact at MWM2.